Some common questions
I have not received my download link(s)
- Please double check your spam inbox, as links are sent immediately after payment has been completed. If you still have not received it, please contact us below.
I have lost my download link(s)
- Please contact us below with your email that you use to pay so we can track it down for you and resend your links
How long will it take to receive my copy of Bounty Hunter and Battlemaps?
- For the UK it takes roughly 3 days after dispatch to arrive to you
- For the USA it can take between 7 and 15 days after dispatch to arrive to you
- For EU it can take 5 to 20 days depending on location after dispatch
- Dispatch is 2 to 5 working days after order completion.
Can I gift an order to a friend?
- Please contact us and we can arrange a special gift for them, whether its sending the links or book to them or generating a special coupon from you.
Refunds and Returns
- We currently offer no refunds or returns on digital products due to the nature of the product
- For physical books, if the book is damaged due to shipping or arrives damaged, please contact us and we can arrange for a reshipping of a new book.
- For physical book refunds: We have a 30 day full money back refund policy, please contact us and we will send you details for returning the book. Note, the cost of returning the book will be for your own charge, and the book must be returned undamaged with its original packaging.
- Please ensure your address is complete, with street number / house number. We will contact you if your address is missing information. In the case we cannot deliver due to an incorrect address, we will charge a reshipping fee.
- In the case we cannot deliver, we will contact you to rearrange delivery.